Compatibility issues with LogicChip smart speaker

Electronics & Appliances Verified Resolved Sep 14, 2024
LogicChip | Finland | Ressie Williamson

Complaint Details

I purchased a monitor from LogicChip on May 10, 2025 for $951.03. After only is missing essential components, the device stopped functioning properly. I contacted technical support and spoke with Elbert H. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, LogicChip is refusing to replace or repair it. I am requesting that LogicChip honor the warranty as soon as possible.

302 views | 3 comments | Sep 14, 2024 18:12

Comments (3)

Ressie Williamson

Ressie Williamson

May 24, 2025 05:43

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, LogicChip has been much more responsive, though we still haven't reached a satisfactory resolution regarding their installation service.

Eunice Watsica

Eunice Watsica

May 11, 2025 05:12

Dear customer, On behalf of LogicChip, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-DD88A7EB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Walker Customer Advocacy Manager LogicChip

Montana Yundt

Montana Yundt

May 26, 2025 06:06

ComplaintNest Administrator Note: We have reviewed this complaint against LogicChip and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the organic produce box. ComplaintNest Support Team

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Sep 14, 2024 Ressie Williamson

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May 26, 2025 System