Wrong items shipped by FastShop Group

The situation with FastShop Group has gotten worse. Now they're claiming I never purchased the extended warranty, despite me providing the receipt and reference number REF-E69CCD83 multiple times.

Dear customer, On behalf of FastShop Group, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-E69CCD83) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Moore Resolution Specialist FastShop Group

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified FastShop Group of this issue through multiple channels. They have acknowledged receipt of this complaint on April 19, 2025 and have assigned it reference number REF-E69CCD83 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team