Return policy dispute with FastShop Group

I appreciate FastShop Group reaching out, but the solution provided doesn't address my original concern. The replacement formal shoes has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at FastShop Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-B5DD0E43). One of our specialists from our Service Excellence will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Taylor Senior Customer Representative FastShop Group Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified FastShop Group of this issue through multiple channels. They have acknowledged receipt of this complaint on April 17, 2025 and have assigned it reference number REF-B5DD0E43 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team