Smart Code printer failed within warranty period

Thank you for your response, but I'm still not satisfied with the resolution offered. The $458.38 refund only covers part of what I paid for the subscription plan, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing this matter to our attention. We at Smart Code take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal delivery and have initiated an internal investigation (Reference: REF-101345BA). One of our specialists from our Executive Customer Care will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Hall Senior Support Specialist Smart Code Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Smart Code of this issue through multiple channels. They have acknowledged receipt of this complaint on April 25, 2025 and have assigned it reference number REF-101345BA in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team