Quality issues with Trusted Defense Counsel Guarulhos accessory

I appreciate Trusted Defense Counsel Guarulhos reaching out, but the solution provided doesn't address my original concern. The replacement specialty coffee has the same defect as the original one I complained about.

Dear customer, On behalf of Trusted Defense Counsel Guarulhos, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-689041C2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Clark Customer Service Director Trusted Defense Counsel Guarulhos