Defective tablet from Data-Pulse

Electronics & Appliances Verified Under Review Oct 04, 2024
Data-Pulse | Algeria | Eleazar Johns

Complaint Details

I purchased a tablet from Data-Pulse on January 24, 2025 for $391.3. After only found security vulnerabilities, the device stopped functioning properly. I contacted technical support and spoke with Madyson F. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, Data-Pulse is refusing to replace or repair it. I expect Data-Pulse to take responsibility and fix the billing error.

379 views | 2 comments | Oct 04, 2024 15:23

Comments (2)

Eleazar Johns

Eleazar Johns

Apr 30, 2025 05:38

I'm adding this comment to provide additional information. The specialty food item from Data-Pulse not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Zachery Kerluke

Zachery Kerluke

May 22, 2025 05:25

Dear valued customer, Thank you for your complaint regarding the restaurant order you purchased on April 3, 2025. At Data-Pulse, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $203.37 2. A replacement restaurant order with an extended warranty 3. A store credit of $203.37 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A9DD7E3C. We value your business and hope to restore your confidence in our company. Best regards, Charles Wilson Product Support Manager Data-Pulse

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Oct 04, 2024 Eleazar Johns

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