Wrong items shipped by Trend Group

I want to acknowledge that Trend Group has attempted to resolve this issue. However, the solution they're offering (a $364.26 store credit) isn't adequate considering I paid $364.26 for a winter coat that never worked properly.

Dear customer, On behalf of Trend Group, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-68BD2286) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Thompson Resolution Specialist Trend Group

ComplaintNest Administrator Note: We have reviewed this complaint against Trend Group and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the handbag. ComplaintNest Support Team