Gift card issues with Trend Group

After my initial complaint, Trend Group contacted me to troubleshoot the jeans. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, I am reaching out regarding your recent complaint about our technical support package. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Support Specialist at Trend Group, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $498.66 to your original payment method 2. Added a $498.66 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-5F158057 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jordan Taylor Senior Support Specialist Trend Group

ComplaintNest Administrator Note: We have reviewed this complaint against Trend Group and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the winter coat. ComplaintNest Support Team