Overcharged by Urban Abode Bradford for return policy

I've received an email from Karen Johnson at Urban Abode Bradford offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The furniture set was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the coffee maker you purchased on May 8, 2025. At Urban Abode Bradford, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $14.47 2. A replacement coffee maker with an extended warranty 3. A store credit of $14.47 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-DD472990. We value your business and hope to restore your confidence in our company. Best regards, Linda King Customer Success Manager Urban Abode Bradford