Unresolved issue with Urban Abode Bradford system
Complaint Details
I am writing regarding order #ORD-4069-JLY-7761 placed with Urban Abode Bradford on May 5, 2025. I paid $797.97 for warranty package, but when it arrived, I discovered encountered rude staff. I've made numerous attempts to contact customer service, but Jena C. and other representatives have not been helpful in resolving this matter. I am requesting that Urban Abode Bradford resolve the technical issues as soon as possible.
Comments (2)
Nathanael Watsica
May 21, 2025 05:20Thank you for your response, but I'm still not satisfied with the resolution offered. The $220.72 refund only covers part of what I paid for the personal shopping service, and I've had to spend additional money to fix the issues caused.
Jaime Perales
May 15, 2025 05:48Dear valued customer, Thank you for bringing this matter to our attention. We at Urban Abode Bradford take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-236522D7). One of our specialists from our Quality Assurance will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Smith Senior Customer Representative Urban Abode Bradford Customer Relations
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