Misleading advertising by Urban Abode Bradford
Complaint Details
I purchased a package from Urban Abode Bradford on February 21, 2025. Shortly after using it, I experienced faced system outages. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Kennedi C. who promised to escalate my case, but I've heard nothing since. I would like Urban Abode Bradford to provide a full refund.
Comments (2)
Gillian Hoppe
May 03, 2025 06:06An update to my situation: I've now spoken with three different representatives from Urban Abode Bradford, and each has given me conflicting information about how to resolve the issue with my coffee maker. This is extremely frustrating.
Zachery Kerluke
May 24, 2025 06:02Dear customer, On behalf of Urban Abode Bradford, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-F74E95CF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Lee Client Relations Manager Urban Abode Bradford
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