Academy of Excellence refused to address is missing essential components

Just wanted to follow up on my complaint regarding Academy of Excellence. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Academy of Excellence are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $319.46 Please contact our dedicated resolution team at support@Academy of Excellence.com with your preferred delivery date and time, referencing case number REF-8B77B4B5. We truly value your business and appreciate the opportunity to make this right. Best regards, Robert Lewis Consumer Affairs Director Academy of Excellence