Delivery problems with Eats & Catering order

I've received an email from Rowan Johnson at Eats & Catering offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The athletic shoes was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Eats & Catering are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $130.95 Please contact our dedicated resolution team at support@Eats & Catering.com with your preferred delivery date and time, referencing case number REF-433F3EB6. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Martinez Resolution Center Director Eats & Catering

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Eats & Catering's t-shirt and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Eats & Catering and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team