Software glitches with HyperEdge laptop
Complaint Details
I purchased a software license from HyperEdge on January 27, 2025 for $495.54. After only had my warranty claim denied unfairly, the device stopped functioning properly. I contacted technical support and spoke with Landen S. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, HyperEdge is refusing to replace or repair it. I am requesting that HyperEdge train their staff to be more professional as soon as possible.
Comments (2)
Magali Dooley
May 11, 2025 05:46I'm adding this comment to provide additional information. The subscription box from HyperEdge not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Margarita Kuhn
May 20, 2025 05:36Dear customer, On behalf of HyperEdge, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-41E62300) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Hernandez Client Support Executive HyperEdge
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