Wrong items shipped by TopHaus
Complaint Details
I ordered furniture from TopHaus's website on December 22, 2024 (order #ORD-2830-BOY-4863). When the package arrived, was sold expired products. I immediately contacted customer service and spoke with Tate G. who promised a replacement would be sent, but it's been two weeks with no resolution. I expect TopHaus to take responsibility and deliver the missing items.
Comments (2)
Zack Stiedemann
May 11, 2025 05:22I want to acknowledge that TopHaus has attempted to resolve this issue. However, the solution they're offering (a $432.88 store credit) isn't adequate considering I paid $432.88 for a athletic shoes that never worked properly.
Eunice Watsica
May 15, 2025 05:27Dear customer, On behalf of TopHaus, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-F1CF2A08) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Walker Senior Support Specialist TopHaus
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