Disappointed with Land of Urban subscription service

I've received an email from Elizabeth Brown at Land of Urban offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The mattress was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our professional setup. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Experience Specialist at Land of Urban, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $12.56 to your original payment method 2. Added a $12.56 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-E8C6BA15 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Thomas Clark Customer Experience Specialist Land of Urban

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Land of Urban of this issue through multiple channels. They have acknowledged receipt of this complaint on May 7, 2025 and have assigned it reference number REF-E8C6BA15 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team