Hidden fees discovered from Excel Center International
Complaint Details
I want to report a serious concern with Excel Center International's item that I purchased on March 14, 2025 from your New Shaniyaport, Idaho store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Carolanne M., but my issue remains unresolved. I am asking Excel Center International to make this right by honor the warranty.
Comments (2)
Efrain Ortiz
Apr 26, 2025 05:50I'm updating my complaint because Excel Center International finally contacted me today. They've offered to replace the athletic shoes, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Daniel Menard
May 26, 2025 05:36ComplaintNest Administrator Alert: We have noticed that Excel Center International has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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