Warranty claim denied by Excel Center International

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Excel Center International. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the jeans you purchased on April 14, 2025. At Excel Center International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $453.25 2. A replacement jeans with an extended warranty 3. A store credit of $453.25 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-5C41A15F. We value your business and hope to restore your confidence in our company. Best regards, Charles Hernandez Customer Retention Manager Excel Center International