Unsatisfactory resolution from Consulting, Consulting & Group Enterprises

I want to acknowledge that Consulting, Consulting & Group Enterprises has attempted to resolve this issue. However, the solution they're offering (a $254.58 store credit) isn't adequate considering I paid $254.58 for a grocery order that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Consulting, Consulting & Group Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our restaurant order and have initiated an internal investigation (Reference: REF-722A7C7B). One of our specialists from our Customer Advocacy will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Miller Senior Customer Representative Consulting, Consulting & Group Enterprises Customer Relations