Rude treatment by OptimalDiagnostic staff

I appreciate OptimalDiagnostic reaching out, but the solution provided doesn't address my original concern. The replacement camera has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at OptimalDiagnostic are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $499.89 Please contact our dedicated resolution team at support@OptimalDiagnostic.com with your preferred delivery date and time, referencing case number REF-5DC2596E. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Moore Customer Retention Director OptimalDiagnostic