Appointment scheduling issues with OptimalDiagnostic

Hospitals Verified Under Review Apr 06, 2025
OptimalDiagnostic | Cape Verde | Modesta Johns

Complaint Details

I had an appointment at OptimalDiagnostic on May 5, 2025 for diagnostic testing. Despite arriving on time, I had to wait over two hours to be seen. When I finally saw the provider, the consultation was rushed and encountered rude staff. I've attempted to discuss this with the office manager, Shirley M., but have received no satisfactory response. I am requesting that OptimalDiagnostic resolve the technical issues as soon as possible.

614 views | 2 comments | Apr 06, 2025 06:27

Comments (2)

Modesta Johns

Modesta Johns

May 12, 2025 05:33

Just wanted to follow up on my complaint regarding OptimalDiagnostic. I haven't heard anything back yet, and the gaming console I purchased is still not working correctly. Any assistance would be greatly appreciated.

Helpful (0) Reply
Brenna Hilpert

Brenna Hilpert

May 11, 2025 05:17

Dear customer, On behalf of OptimalDiagnostic, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-3E2500C5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Richard Anderson Customer Service Manager OptimalDiagnostic

Helpful (5) Reply

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Apr 06, 2025 Modesta Johns

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