Rude treatment by PrimeLife staff
Complaint Details
I'm writing about a serious concern regarding my prescription from PrimeLife's pharmacy. On January 30, 2025, I received therapeutic device with instructions that has a manufacturing defect. When I contacted the pharmacy to verify this was correct, Jessica A. confirmed the prescription but I later learned from another healthcare provider that this was incorrect and potentially dangerous. I am requesting that PrimeLife correct my personal information as soon as possible.
Comments (2)
Oswaldo Roberts
May 19, 2025 05:26Just wanted to follow up on my complaint regarding PrimeLife. I haven't heard anything back yet, and the smartwatch I purchased is still not working correctly. Any assistance would be greatly appreciated.
Daniel Menard
May 23, 2025 05:41Dear valued customer, Thank you for bringing this matter to our attention. We at PrimeLife take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-F05DA679). One of our specialists from our Product Support will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Lee Customer Experience Specialist PrimeLife Customer Relations
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