Billing discrepancy with PrimeLife medical center

An update to my situation: I've now spoken with three different representatives from PrimeLife, and each has given me conflicting information about how to resolve the issue with my camera. This is extremely frustrating.

Dear customer, On behalf of PrimeLife, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-6E289439) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Lee Client Relations Manager PrimeLife

ComplaintNest Administrator Update: We have received confirmation from PrimeLife that they are actively working to resolve your complaint. Their representative, Jennifer Harris, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team