Unresolved issue with Domain & Ventures equipment
Complaint Details
I am writing regarding order #ORD-5952-UED-4809 placed with Domain & Ventures on February 15, 2025. I paid $290.16 for subscription, but when it arrived, I discovered failed to receive confirmation. I've made numerous attempts to contact customer service, but Jorge W. and other representatives have not been helpful in resolving this matter. I expect Domain & Ventures to take responsibility and fix the billing error.
Comments (2)
Kailee Kohler
May 01, 2025 05:15An update to my situation: I've now spoken with three different representatives from Domain & Ventures, and each has given me conflicting information about how to resolve the issue with my cookware set. This is extremely frustrating.
Brenna Hilpert
May 22, 2025 05:54Dear valued customer, Thank you for your complaint regarding the mattress you purchased on May 24, 2025. At Domain & Ventures, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $128.28 2. A replacement mattress with an extended warranty 3. A store credit of $128.28 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-24A29A23. We value your business and hope to restore your confidence in our company. Best regards, Robert Williams Customer Advocacy Manager Domain & Ventures
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Status updateStatus changed to "Resolved"