Ultimate Homes & Sons failed to honor their commitment
Complaint Details
I'm writing to complain about the subscription service I received from Ultimate Homes & Sons. After paying $890.63 for item, I found that it couldn't access my account. I've tried resolving this with your customer service team multiple times, including speaking with Jamar R., but have not received a satisfactory resolution. I hope Ultimate Homes & Sons will address this issue by update their return policy.
Comments (2)
Darrion Pollich
May 08, 2025 05:45After my initial complaint, Ultimate Homes & Sons contacted me to troubleshoot the specialty coffee. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Gabriela Pietsch
May 24, 2025 05:50Dear valued customer, Thank you for bringing this matter to our attention. We at Ultimate Homes & Sons take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our catering service and have initiated an internal investigation (Reference: REF-8FA2A95E). One of our specialists from our Customer Service will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Martinez Customer Satisfaction Coordinator Ultimate Homes & Sons Customer Relations
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