Unresolved issue with Solicitor Associates, Associates service plan

Just wanted to follow up on my complaint regarding Solicitor Associates, Associates. I haven't heard anything back yet, and the grocery order I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Solicitor Associates, Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-3FAF3B08). One of our specialists from our Technical Support will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Davis Director of Customer Success Solicitor Associates, Associates Customer Relations