Rights Offices of Diligent Enterprises failed to honor their commitment

I want to acknowledge that Rights Offices of Diligent Enterprises has attempted to resolve this issue. However, the solution they're offering (a $440.60 store credit) isn't adequate considering I paid $440.60 for a subscription box that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at Rights Offices of Diligent Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $267.35 Please contact our dedicated resolution team at support@Rights Offices of Diligent Enterprises.com with your preferred delivery date and time, referencing case number REF-2D86C49D. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Wilson Service Excellence Director Rights Offices of Diligent Enterprises