Online order cancellation issues with Mart Direct

I'm updating my complaint because Mart Direct finally contacted me today. They've offered to replace the dress shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Mart Direct are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $112.92 Please contact our dedicated resolution team at support@Mart Direct.com with your preferred delivery date and time, referencing case number REF-C9750284. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Robinson Client Relations Director Mart Direct

ComplaintNest Administrator Update: We have received confirmation from Mart Direct that they are actively working to resolve your complaint. Their representative, Jessica Robinson, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team