Damaged merchandise from Spot & Exchange

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Spot & Exchange has been much more responsive, though we still haven't reached a satisfactory resolution regarding their subscription plan.

Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on May 8, 2025. At Spot & Exchange, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $338.64 2. A replacement dress shirt with an extended warranty 3. A store credit of $338.64 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-7D90CA24. We value your business and hope to restore your confidence in our company. Best regards, Jennifer Allen Executive Customer Care Manager Spot & Exchange

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Spot & Exchange's athletic shoes and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Spot & Exchange and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team