Long wait times at The Prime Vitality Specialists clinic

The situation with The Prime Vitality Specialists has gotten worse. Now they're claiming I never purchased the personal shopping service, despite me providing the receipt and reference number REF-B62682B1 multiple times.

Dear valued customer, Thank you for bringing your concerns about our television to our attention. We at The Prime Vitality Specialists are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective television 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary television accessory kit valued at $489.93 Please contact our dedicated resolution team at support@The Prime Vitality Specialists.com with your preferred delivery date and time, referencing case number REF-B62682B1. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Wilson Consumer Affairs Director The Prime Vitality Specialists