Account problems with BrightInstitute Ltd.

Thank you for your response, but I'm still not satisfied with the resolution offered. The $15.64 refund only covers part of what I paid for the customization service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for your complaint regarding the athletic shoes you purchased on April 22, 2025. At BrightInstitute Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $40.60 2. A replacement athletic shoes with an extended warranty 3. A store credit of $40.60 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-4E4551A3. We value your business and hope to restore your confidence in our company. Best regards, Quinn Lewis Service Excellence Manager BrightInstitute Ltd.

ComplaintNest Administrator Note: We have reviewed this complaint against BrightInstitute Ltd. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the athletic shoes. ComplaintNest Support Team