Account problems with The Knowledge Institute Canberra

I've received an email from Mary Brown at The Knowledge Institute Canberra offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The handbag was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Knowledge Institute Canberra take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-432FD02F). One of our specialists from our Support Operations will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Taylor Customer Advocacy Manager The Knowledge Institute Canberra Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding The Knowledge Institute Canberra's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at The Knowledge Institute Canberra and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team