Billing dispute with The Knowledge Institute Canberra

I appreciate The Knowledge Institute Canberra reaching out, but the solution provided doesn't address my original concern. The replacement dress shirt has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the athletic shoes you purchased on April 4, 2025. At The Knowledge Institute Canberra, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $12.28 2. A replacement athletic shoes with an extended warranty 3. A store credit of $12.28 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-96FCA94D. We value your business and hope to restore your confidence in our company. Best regards, Joseph Wilson Customer Success Manager The Knowledge Institute Canberra