False promises made by The Knowledge Institute Canberra representative

After speaking with Barbara Thomas from the Customer Success at The Knowledge Institute Canberra, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Knowledge Institute Canberra take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-CECCBAAF). One of our specialists from our Service Excellence will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Wilson Brand Representative The Knowledge Institute Canberra Customer Relations