Security concern with Elite Domain service

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Elite Domain has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customization service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Domain take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-A8621FDF). One of our specialists from our Customer Success will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Hernandez Senior Customer Representative Elite Domain Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Elite Domain's furniture set and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Elite Domain and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team