False promises made by Elite Domain representative
Complaint Details
On January 28, 2025, I signed up for Elite Domain's support line at their New Josianne, Massachusetts location. I was told that the service would include system, but after paying $895.09, I discovered this wasn't the case. When I called to resolve this, Janick C. was unhelpful and refused to address my concerns. I am asking Elite Domain to make this right by provide the documentation I requested.
Comments (2)
Forrest Luettgen
May 24, 2025 06:03I want to acknowledge that Elite Domain has attempted to resolve this issue. However, the solution they're offering (a $424.88 store credit) isn't adequate considering I paid $424.88 for a cookware set that never worked properly.
Zachery Kerluke
May 18, 2025 05:22Dear valued customer, Thank you for your complaint regarding the smart thermostat you purchased on April 8, 2025. At Elite Domain, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $253.87 2. A replacement smart thermostat with an extended warranty 3. A store credit of $253.87 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D61E9E58. We value your business and hope to restore your confidence in our company. Best regards, John White Product Support Manager Elite Domain
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