Warranty claim denied by Urban Living International

After my initial complaint, Urban Living International contacted me to troubleshoot the mattress. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Urban Living International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $120.13 Please contact our dedicated resolution team at support@Urban Living International.com with your preferred delivery date and time, referencing case number REF-B0EEFFAD. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Garcia Executive Customer Care Director Urban Living International