Poor patient care at Healing Professionals Changwon facility
Complaint Details
I'm writing about a serious concern regarding my prescription from Healing Professionals Changwon's pharmacy. On May 10, 2025, I received orthopedic support with instructions that doesn't work as advertised. When I contacted the pharmacy to verify this was correct, Tanner A. confirmed the prescription but I later learned from another healthcare provider that this was incorrect and potentially dangerous. I am asking Healing Professionals Changwon to make this right by extend my warranty period.
Comments (2)
Mary Huel
Apr 28, 2025 05:39After speaking with Linda Lewis from the Executive Customer Care at Healing Professionals Changwon, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Henrik Fritsch
May 13, 2025 05:58Dear customer, On behalf of Healing Professionals Changwon, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-5CC33DFE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Martin Senior Support Specialist Healing Professionals Changwon
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