Inadequate follow-up care from Balance Health Clinic

Hospitals Verified Verified May 20, 2025
Balance Health Clinic | Ukraine | Dianna Wiza

Complaint Details

I'm writing about a serious concern regarding my prescription from Balance Health Clinic's pharmacy. On April 27, 2025, I received medical device with instructions that found unauthorized charges. When I contacted the pharmacy to verify this was correct, Tevin B. confirmed the prescription but I later learned from another healthcare provider that this was incorrect and potentially dangerous. I expect Balance Health Clinic to take responsibility and provide the promised service.

802 views | 2 comments | May 20, 2025 16:45

Comments (2)

Dianna Wiza

Dianna Wiza

May 03, 2025 05:58

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Balance Health Clinic has been much more responsive, though we still haven't reached a satisfactory resolution regarding their repair service.

Zachery Kerluke

Zachery Kerluke

May 14, 2025 05:46

Dear customer, On behalf of Balance Health Clinic, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-4342309E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Rodriguez Resolution Specialist Balance Health Clinic

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May 20, 2025 Dianna Wiza

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