Billing discrepancy with Balance Health Clinic medical center

I've received an email from Sarah Harris at Balance Health Clinic offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The router was clearly defective from the start.

Dear customer, On behalf of Balance Health Clinic, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-8553ADF9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Hernandez Resolution Specialist Balance Health Clinic

ComplaintNest Administrator Update: We have received confirmation from Balance Health Clinic that they are actively working to resolve your complaint. Their representative, Alex Smith, has committed to contacting you within 7 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team