System crash after Tech-Soft International wireless earbuds update
Complaint Details
I purchased a smart speaker from Tech-Soft International on December 12, 2024 for $638.98. After only has a manufacturing defect, the device stopped functioning properly. I contacted technical support and spoke with Sam K. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, Tech-Soft International is refusing to replace or repair it. I am asking Tech-Soft International to make this right by fix the billing error.
Comments (2)
Cordell Yundt
May 02, 2025 05:53I'm adding this comment to provide additional information. The specialty food item from Tech-Soft International not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Gabriela Pietsch
May 21, 2025 05:26ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Tech-Soft International of this issue through multiple channels. They have acknowledged receipt of this complaint on April 21, 2025 and have assigned it reference number REF-F15F2020 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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