Ultra Technologies tech support failed to resolve is not compatible as claimed

I appreciate Ultra Technologies reaching out, but the solution provided doesn't address my original concern. The replacement organic produce box has the same defect as the original one I complained about.

Dear customer, On behalf of Ultra Technologies, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-21D144C7) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Karen Moore Customer Advocacy Manager Ultra Technologies

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Ultra Technologies's prepared meal and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Ultra Technologies and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team