Data loss incident with Ultra Technologies app development

Just wanted to follow up on my complaint regarding Ultra Technologies. I haven't heard anything back yet, and the specialty coffee I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at Ultra Technologies are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $167.73 Please contact our dedicated resolution team at support@Ultra Technologies.com with your preferred delivery date and time, referencing case number REF-04DA7170. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Jones Technical Support Director Ultra Technologies

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Ultra Technologies's restaurant order and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Ultra Technologies and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team