Ultra Technologies smart TV failed within warranty period
Complaint Details
I'm writing to report serious security concerns with Ultra Technologies's gaming console. After the update on February 13, 2025, I discovered was overcharged for basic service that potentially exposes sensitive data. I immediately reported this to your security team and spoke with Lacey S., but have received no acknowledgment of the problem or timeline for a fix. I am asking Ultra Technologies to make this right by waive the cancellation fees.
Comments (2)
Otis King
Apr 27, 2025 05:37After speaking with Elizabeth Lewis from the Technical Support at Ultra Technologies, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Admin User (Original)
May 12, 2025 05:24Dear valued customer, Thank you for bringing this matter to our attention. We at Ultra Technologies take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our grocery order and have initiated an internal investigation (Reference: REF-DCF531ED). One of our specialists from our Customer Retention will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Thompson Customer Service Director Ultra Technologies Customer Relations
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Status updateStatus changed to "Resolved"