Damaged merchandise from Choice Retail Ltd.
Complaint Details
I placed an order with Choice Retail Ltd. on January 14, 2025 for several items including bedding set (order #ORD-4585-XPL-4929). The order was charged to my account ($884.62), but stopped working after two weeks. I've contacted customer service multiple times and spoken with Douglas K., but they've been unable to locate my order or issue a refund. I am requesting that Choice Retail Ltd. update their return policy as soon as possible.
Comments (2)
Marcella Von
May 05, 2025 05:30An update to my situation: I've now spoken with three different representatives from Choice Retail Ltd., and each has given me conflicting information about how to resolve the issue with my fitness tracker. This is extremely frustrating.
Francisco Marco
May 20, 2025 05:45Dear valued customer, Thank you for your complaint regarding the jeans you purchased on April 26, 2025. At Choice Retail Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $377.69 2. A replacement jeans with an extended warranty 3. A store credit of $377.69 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-9C274B1E. We value your business and hope to restore your confidence in our company. Best regards, Patricia Garcia Service Excellence Manager Choice Retail Ltd.
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