Return policy dispute with Choice Retail Ltd.

I want to acknowledge that Choice Retail Ltd. has attempted to resolve this issue. However, the solution they're offering (a $435.93 store credit) isn't adequate considering I paid $435.93 for a athletic shoes that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Choice Retail Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-691F73FD). One of our specialists from our Quality Assurance will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Martinez Client Experience Manager Choice Retail Ltd. Customer Relations

ComplaintNest Administrator Alert: We have noticed that Choice Retail Ltd. has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team