Online order cancellation issues with Store Plus

An update to my situation: I've now spoken with three different representatives from Store Plus, and each has given me conflicting information about how to resolve the issue with my t-shirt. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Store Plus are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $287.93 Please contact our dedicated resolution team at support@Store Plus.com with your preferred delivery date and time, referencing case number REF-C1BA099B. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Taylor Executive Customer Care Director Store Plus

ComplaintNest Administrator Update: We have received confirmation from Store Plus that they are actively working to resolve your complaint. Their representative, Quinn Clark, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team