Poor quality electronic device from Store Plus
Complaint Details
I ordered bedding set from Store Plus's website on January 27, 2025 (order #ORD-9693-ETN-1391). When the package arrived, had my personal information compromised. I immediately contacted customer service and spoke with Graham S. who promised a replacement would be sent, but it's been two weeks with no resolution. I expect Store Plus to take responsibility and fix the security vulnerability.
Comments (2)
Julien Cormier
May 16, 2025 06:10I've received an email from Linda Miller at Store Plus offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The dress shirt was clearly defective from the start.
Nathalie Fouquet
May 21, 2025 05:16Dear customer, On behalf of Store Plus, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-098D86C9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica Rodriguez Senior Customer Representative Store Plus
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