Account problems with Learning College

It's now been 5 days since my initial complaint, and Learning College still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their technical support package.

Dear valued customer, Thank you for bringing this matter to our attention. We at Learning College take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-B0552EE0). One of our specialists from our Client Relations will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Garcia Customer Advocacy Manager Learning College Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Learning College and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jeans. ComplaintNest Support Team