Delayed delivery from Learning College
Complaint Details
On April 12, 2025, I signed up for Learning College's maintenance plan at their Ulisesport, Texas location. I was told that the service would include unit, but after paying $978.85, I discovered this wasn't the case. When I called to resolve this, Matteo C. was unhelpful and refused to address my concerns. I expect Learning College to take responsibility and ensure this doesn't happen to other customers.
Comments (2)
Kyler Davis
May 07, 2025 05:34Just wanted to follow up on my complaint regarding Learning College. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.
Jedidiah Becker
May 13, 2025 06:07Dear customer, On behalf of Learning College, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-C71DF240) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Richard Garcia Senior Support Specialist Learning College
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